What Happens When a Payment Fails

Payment failures and overdue invoices

Check Settings → Billing for the invoice status and payment action. A card retry or bank debit still clearing is different from an overdue invoice.

When access changes

• Days 0–6 after the organisation is marked overdue: dashboard access remains available.
• Day 7 onward: Organisation Admins are redirected to the overdue billing page. Managers can still view the workspace, but affected management actions become read-only.
• Day 14 onward: Managers and Team Members are also redirected.
• Platform Super Admins are exempt from this overdue redirect.

Resolve the invoice

1. Open the payment email, Settings → Billing, or the overdue page.
2. Select the billing or payment action to review the outstanding invoice and update the payment method if needed.
3. Pay the outstanding balance, then return to ShiftRova and refresh the page after the payment is confirmed.

Pending payments

A pending AU BECS Direct Debit may remain open while the bank clears it. Stripe card retries can also leave an invoice pending. The overdue period starts when ShiftRova marks a failed outstanding balance as overdue; it is not necessarily the time of the first unsuccessful card attempt.

If a confirmed payment has not restored access, contact ShiftRova with your organisation name and invoice reference.