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Billing & Subscription

Understanding Your ShiftRova Subscription

Understand the invoice preview, billable seats, payment methods, and billing schedule.

1 min read

Your subscription

ShiftRova bills in Australian dollars. Organisation Admins manage billing through Settings → Billing.

Check the next invoice

  1. Open Settings → Billing.
  2. Review the upcoming invoice's active seats, archived seats, discount, GST, total, and due date.
  3. Update the billing contact email if invoices should go to someone else, then select Save.
  • Employees, Managers, and Organisation Admins are billed at $11 per active seat.
  • Archived seats are charged at $1; Payroll Officers and platform Super Admins are excluded.
  • The active seat count uses the highest billed count recorded for the month, so removing a person may not reduce the current invoice immediately.
  • An organisation discount applies to the seat subtotal, then the invoice adds 10% GST.

Payment methods and schedule

Use Manage Billing & Payment Methods to open the billing portal. The trial starts with a $1 card payment; AU BECS Direct Debit can be added later, with the card retained as a fallback.

The billing schedule can use a day of the month (1–28) or a day of the week. After a schedule change, the page shows a 90-day lock before the next change. Download previous invoices from Invoice History.