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Setting Up Face ID / Touch ID (Biometric Login)

Enable biometric login in the mobile app and remove device access from your profile.

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Biometric login

Supported ShiftRova mobile app builds can use your device's biometric authentication for login. This requires a compatible device and the updated mobile app; the browser does not offer mobile biometric enrolment.

Enable a device

  1. Sign in to the mobile app using your email and password.
  2. Accept the biometric setup prompt if it appears, or open Profile.
  3. In Biometric login devices, select Enable on this device.
  4. Complete the device authentication prompt.

Expiry and unavailable devices

Device login access expires after 30 days. Sign in with your password and enable it again. If the profile says an updated app is required, continue using your password until the compatible update is installed.

Remove access

  1. Open Profile → Biometric login devices, including from a web browser.
  2. Find the device and select Remove device. This ends its biometric login and associated sessions.

Changing or recovering your password removes access for every enrolled device. Keep your password available as an alternative login method.